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You are here: Products Overview > Customer Relationship > EAS Starter Software
October 17, 2018


Introduction

EAS Starter is our offering for those customers who'd like full control of Customer relationships, from the moment a potential customer needs to be detected, till the moment he'll have to experience the best after-sales service possible. At the same time, the whole relationship with this customer is followed and analysed, including potential leads, marketing efforts to seduce him, his responses, the meetings and tasks, all potential problems and all communication.

As with all NetPower Solutions offerings, EAS Starter is an ideal solution from where to build a fully-automated business, with one or more of our other offerings. At optional cost, EAS Starter can be customised and integrated with legacy systems. EAS Starter is also available in renting, which offers the advantage of lower initial investments and automatic upgrades.

Magic Screenshow

Below is a selection of typical screenshots that give you an idea of what the software looks like and what it is capable of.

Slideshow image

Functionalities

EAS Starter allows you to:
  • Follow up on sales leads and opportunities
  • Manage accounts and contacts
  • Develop a marketing campaign
  • Follow-up on your on- and offline campaigns
  • Offer after-sales support to your customers, including maintenance and repair request management
  • Have an overview of your complete customer relationships
  • Exchange data with other applications
  • Enter into contact with our Support center
  • Create a knowledge base
  • Manage your Service Level Agreements (SLA)
  • Forecast your potential sales
  • Make customised reports
  • Manage your appointments and exchange availability with collegues and customers
  • Stay in touch with your customer's needs through the web-based Customer Portal
  • Create tasks and notes
  • Many versions to fit all needs

    EAS Starter is available in several offerings, each one adapted to fit specific needs. In addition, each of these versions can be customised if needed (optional at extra cost):
  • Online Use (ASP Model) - the software with your own secure data is available online, you pay a quarterly fee and use a web browser. Upon registration, you will receive an administrator password which will enable you to create as many users as allowed by your license scheme and with which you can upload your own data.
  • On-site Use (Classic software) - very much like the software above, but instead of paying a periodic fee, you buy the software and we install it at your premises. In this way, you can manage the software yourself and you are not dependant on an internet connection. We have single-user versions (stand-alone PC) and server versions available.
  • Partner Channel Use (ASP Model) - we also offer the Starter package to some partner channels to enable them to offer a CRM package to their customers. The software is powered by us but has the look and feel of the partner website.
  • OEM Installations (Classic software) - Certain manufacturers offer our software as OEM equipment on their hardware.
  • Technical Requirements

    EAS Starter runs on our servers or at a server at your premises. To run the Online version, you just need a permanent internet connection (ADSL, Cable, DSL, etc), a web browser and a proper password. To run the On-site version, you additionally need a Linux, Unix, Windows or Solaris server which we can install or configure if needed. Updates and upgrades are done automatically through the internet connection (if included in the license agreement).

    Available Languages

    EAS Starter is available in English, French and Dutch. Additional languages are available at extra cost.

    Additional Services

    Training in CRM practices and how to use the software is available at your premises.
    Office-hours Support is free the first 3 months and extra afterwards (Please also see our support pages).

    Can I try it ?

    Yes you can! There's a demo version available for registered visitors only. Please register for more details. You will get your demo access within 24 hours.